Posts Tagged omnichannel

Conversations That Matter

I was talking to a friend a few days back about how crucial it is for a CEO to manage his time effectively, and the topic of work emails came up. He told me something rather interesting. As a member
Read More…

Looking beyond the glamour of CX

Today, consumer facing technologies are growing at a faster rate than backend business process based technologies. This of course is great for consumers since they have more options to shop from, but retailers need to work even harder to garner
Read More…

Omnichannel and it’s Angles

Wikipedia actually pointed me to the very intriguing concept of “Omnipotence Paradox” – a premise that considers the conundrum of an omnipotent entity to create a thing so powerful out of their unlimited powers that it begins to limit their
Read More…