Managed GIC

The Managed GIC platform is born out of the need for organizations who want the strategic benefits of a Global In-House center (GIC), without the risk or hassle of having to own the platform.

From traditional outsourcing and cookie cutter solutions to the increasing dependence on Global In-House Centers (GICs), previously referred to as captive units, IT development and program management has seen a gradual mind-set change over the years.

While this mindset change has been fueled by a number of considerations, agility and personalization have been key drivers. Customization to the extent of personalizing individual interactions within a digital product and sales environment, automation, IoT, conversational commerce, easy access to data stacks for predictive offerings mean that increasingly, GIC units are being developed as R&D and Innovation Hubs that also allow for the right levels of IP protection.

However, the GIC model comes with its set of challenges:

  • The cost of setting up and managing a GIC is prohibitive
  • Local consultants help through the legal considerations, talent sourcing, infrastructure and facilities management. But, this is an addition to the huge capital investment and long term management costs
  • Setting-up and stabilizing the GIC is time consuming
  • In most cases, this would also require sending some of your senior resources to oversee and manage the set–up
  • Talent sourcing and retention is yet another tedious task that takes up a lot of time.
  • Cultural differences often makes it difficult to manage and retain talent

Through our disruptive “Managed” GIC or Captive offering, we bring to you all of strategic benefits of having a self-owned GIC unit while mitigating most of its challenges:

Here’s how we can help get that edge over the competition:

  • Build the Managed GIC Team

    We have over a dozen client partners who are leveraging this model, therefore we understand the nuances of what the customer needs. Our experts will work closely with your leadership team to build out your GIC

  • Infrastructure Support

    We already have existing infrastructure and a facilities management team which makes it easier for our Managed GIC clients to get started

  • Talent Scouting

    With 3 decades of experience within the IT industry, it’s easy for us to identify the right skill sets, as per your need, and hire the right talent for you. Our experience in working with Global organizations helps us train employees to make them more adaptive

  • People Integration

    The process, right from talent acquisition to training and familiarizing the new team with the parent company, is done by working very closely with our client partner representatives. The GIC teams work as an extension of the parent organization

  • Legal Considerations

    Since this model is administrated legally by Systems Plus, there are no local tax and legal hassles or for that matter, transfer pricing issues, to deal with. In addition, all developments through a Managed GIC model are the intellectual property of the parent company

  • Cost Efficiency

    Cost management is a typical consideration for today’s bimodal IT environments. Our Managed GIC model allows for 30% + cost savings as compared to traditional off-shoring set-ups, giving companies using this model, a strategic advantage

  • Program Management

    With ISO certified processes, we assure our clientele of quality, whether its people and processes or technology. We believe in maintaining a collaborative environment using industry best practices. This allows us to partake in our clients’ growth strategies

 

For more on this offering,

watch Mr. Nikunj Jhaveri, Founder & Chairman, Systems Plus in conversation with Mr. Sapan Choksi, CEO, Systems Plus on how this model was conceived and its rapid adoption by some of the major global players:

To know more on how our Managed GIC model worked for a US based global footwear retailer, click here