Looking beyond the glamour of CX

Today, consumer facing technologies are growing at a faster rate than backend business process based technologies. This of course is great for consumers since they have more options to shop from, but retailers need to work even harder to garner
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Omnichannel and it’s Angles

Wikipedia actually pointed me to the very intriguing concept of “Omnipotence Paradox” – a premise that considers the conundrum of an omnipotent entity to create a thing so powerful out of their unlimited powers that it begins to limit their
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Upskilling and Co-Creation Imperative to Survival

Although we had seen a glimpse of a similar trend in 2008, the IT sector, in recent times, is undergoing a complete overhaul. With changing technology, it is essential that IT professionals are up to speed with the technology to
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Digitized To Deliver

“No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn’t.”- JC Penney. With consumer segments gradually migrating towards the digital world,
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Agile is here to stay for a longer time…

Still dealing with Waterfall..?? It’s time to wake up..!! Agile has been in the market for quite a long time now, proving the fact that the projects under this model are successful and are actually helping the IT firms to
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