Technology and digital adoption, mobile, and big data have revolutionized the global retail industry landscape. The consumer’s increased expectations for real-time access to merchandise, order information, delivery status, and anytime, anywhere access to services have placed more pressure on retailers.
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Global In-house Centers (GICs) and Managed GICs have scripted an incredible success story from merely being a delivery center for businesses to becoming a strategic hub providing value-added services. MGIC are increasingly focusing on high-value activities like IP creation and
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It’s the mantra of Retailers today: Continuously improve the end customer experience, while also adapting existing systems to changing environments As simple as that sounds, many retail institutions struggle because they’re dealing with gaps in technology and fragmented processes. They
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The cloud has become an essential part of unlocking organizational growth. Everyone is understanding the true value of disruption, and technologies like AI and IoT are seeing increased consumer demand today. This means that the demand to leverage the cloud
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Virtual Captives are gaining momentum in the IT outsourcing space. They soon will be making deeper inroads in the BPM space in the coming times. We take a closer look at virtual captives and all its aspects in our new
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The cloud is a means, not an end to the transformation. While large organizations successfully implement or adopt a cloud-first strategy for new systems, many struggle to extract the full value of moving the bulk of their enterprise systems to
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Fast, data-informed decision-making can drive business success. Managing high customer expectations, navigating marketing challenges, and global competition – many organizations look to data analytics and business intelligence for a competitive advantage. Using data to serve up personalized ads based on
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Since big data plays such a crucial role in the modern business landscape, let’s examine some of the most important big data statistics to determine its ever-increasing importance.
The retail industry is one of the largest sectors in the world and is expected to grow as the middle classes are increasing substantially in size and in buying power. Retail purchases via ecommerce and m-commerce are growing at a
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Covid-19 has pushed businesses to embrace digital transformation to help drive innovation and thrive in the ever-changing technology landscape. Businesses are moving faster than ever before, and the only fuel that can power this speed is data. Fortunately, the entire
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Inheriting a legacy is highly beneficial in life, but not in IT! Legacy systems or bimodal environments will inevitably slow you down. For today’s fast-evolving technology, speed and agility is the need of the hour! How do you increase efficiency
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As Cloud adoption increases, the threat of determined and meticulous hackers is also increasing. Across industries, businesses have realised that just perimeter security is an insufficient defence mechanism and puts their business at risk for financial and reputational damage. On
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