• IT Business Management
• Vendor Management
• Financial Management
• Contract Management
• Resource Management
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• • The IT Business Management discipline is about running the Business of IT. The core back-office disciplines are integral to not only getting highest yield from IT servicces, but also being able to plan, forecast, track and mitigate the risk of delivering those services.
    
    The key modules for an outsourcing and shared services are
    
    
    • VENDOR MANAGEMENT
    • Ensures the internal alignment of business and IT strategy is translated and communicated to vendors in terms of service and product requirements. Understand vendor capabilities and select firms with desired characteristics that will help optimize operational results.  Measure performance against pre-defined success parameters and provide feedback.
    • Planning and managing vendor service demands
    • Establish and manage vendor governance processes
    • Relationship Management
    • Vendor performance management
    • Vendor Stratification
    • Issue and dispute management
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    • FINANCIAL MANAGEMENT
    • Administer the costs, expense and capital, associated with running the IT organization. It is responsible for validating and managing vendor charges and monitoring the economics associated with the contract.  Plan capital and expense budgets, forecast expenditures based on contractual obligations, track received goods and services against those obligations, and report actuals to the department stakeholders
    • Forecasting
    • Accruals
    • Capacity Planning
    • Invoice verification
    • Matching  / Actuals
    • Reporting
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    • CONTRACT MANAGEMENT
    • Tracking and administering the contractual obligations of the IT organization.
    • Services Contracts
    • Asset Contracts
    • Service Levels & Compliance
    • Legal Documents
    • Assets and Licensing
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    • RESOURCE MANAGEMENT
    • Manage resource supply and demand. Source internal, external, and other people assets. Monitor capacity plans & resource requests and vendor staffing needs
    • Skill/Competency Definition
    • Resource Request
    • Resource Sourcing
    • Onboarding / Offboarding
    • Productivity Measurement
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    Systems Plus provides process maturity, experienced personnel, and proven customer value examples to guide companies through the challenges of running the “Business of IT”.
    
     We  provide process maturity, experienced personnel, and a proven customer value examples to guide companies through the challenges of running the “Business of IT”.
     

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